Shipping Information

Shipping

Friday the 14th of April 2017 will be a bank holiday, as will Monday 17th of April 2017.

 free delivery

The delivery prices shown in the basket are for mainland UK only. We are sorry but this does not include UK Islands. You can place your order online for delivery anywhere. This includes overseas and we’ll get back to you if there is an added cost to the final UK price that the site gives you.

Free Shipping 3 to 5 working days. (shipping zone A & B only see map below )
With all other zones shown on map below  a shipping charge will be added when entering postcode when checking basket out.

*Express Shipping within 48 Hours Orders to be made by 12 noon (shipping zone A&B only see map below )
No Express delivery are made on a Weekend  (Saturday and Sunday)

Standard Shipping  All other areas.

We will normally ship orders out within 3 to 5 working days of taking payment for them. Special orders, custom items, out of stock items may take longer. At busy periods we reserve the right to extend the dispatch period. We will always give an estimated dispatch date when we confirm an order. We cannot be held responsible for delays of goods in transit or in customs howsoever caused. We cannot deliver to P.O. Boxes and we do not operate any C.O.D. systems. A email with tracking details will be sent so you can track the goods if you don’t receive please contact us. WE CAN NOT BE HELD RESPONSIBLE FOR ANY GOODS RETURNED TO US IF UNDELIVERED. A SHIPPING FEE WILL NEED TO BE MADE TO RESEND. If an order is late wait 7 working days from getting the order conformation then you should e-mail or phone us to instigate an inquiry. Dependent on the method of shipping a tracking number may or may not be available. Wherever possible we will make every effort to locate your parcel and effect delivery. A signature from the delivery address, will be taken as proof of delivery. Some deliveries are signed in by the deliver, (we trust all our delivers) You may be carded if the deliver is unable to leave the item or get a signature. It is then up to you to contact the deliver within 5 working days.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Delivery Map

 

International Shipping

World Map
Prices are shown in check out once your country is stated.

 

 

 

Returns and Exchanges Please double check that you have ordered the correct item before you send your order and when you receive the order confirmation. Alterations must be notified within 24hours. Alterations/cancellation at a later stage or returns, will incur a 10% handling charge plus additional carriage. If we have taken payment by card and we have to refund you using your card details again, this will incur a 10% refund charge. Custom made products are not returnable or refundable. Before returning goods you must contact us by phone or e-mail to obtain a returns reference number. If you do not contact us before returning your goods, they may be returned to you and you may be charged for return shipping costs. The goods must be in the original sale able condition, they must be unused and not washed or damaged in any way and in the original packaging. The goods must be dispatch to reach us within 7 days of receipt by you of the goods.(PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALE ABLE CONDITION AND YOU WILL NOT BE REFUNDED.) The customer is responsible for the safe return of goods to us and is responsible for any goods lost or damaged in transit. We recommend all goods should be returned to us using a standard signed for delivery service. We will refund you for the cost of the goods only or we will exchange for comparable goods within 21 days. If you return goods that are used, washed or damaged in any way you will be charged for the packing and shipping costs of returning the goods to you.